Support Center

HOW CAN WE HELP YOU TODAY?

RSS Feed
Knowledgebase : Specialised Help
If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it. 2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else). 3. Mak...
404 means the file is not found. If you already uploaded the file, then either the name is spelled wrong or it is in the wrong folder. How to find the correct spelling and folder. [http://support.hostgator.in/articles/getting-started/general-help/how-to-...
This is a common issue when a blog rewrite rules have been altered. You will notice this when you are clicking links throughout the blog, and you get a '404' error. The fix is as follows: Add this to the .htaccess file. # BEGIN WordPress
A socket is defined as one endpoint of a two-way communication link between two programs running on the network. A socket is bound to a port number so that the TCP layer can identify the application that data is destined to be sent. Normally an FTP serv...
When you get a 404 error, check the URL in your browser. This tells you the path and file name that cannot be found. Example: http://yourdomain.com/astro/Astros/help.html The file must be in public_html/astro/Astros/ and the names are case-sensitive. F...
Go into your FTP options and see if PASSIVE MODE is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet. FTP TIMEOUT - This time is s...
This error is typically caused by a missing { used in PHP to denote content belonging to a WHILE, IF, or FOR loop. if (x==y) do this; do that; } Needs to be: if (x==y){ do this; do that; } Tip: You can use File Manager's CODE EDIT feature (in lieu o...
The php.ini file is a special file forsuPHP(pronounced sue-p-h-p). The php.ini file is where you declare changes to your PHP settings. You can edit the existing php.ini, or create a new text file in any subdirectory and name it php.ini. IF YOU NEED A ...
If your WordPress blog is not responding or stalling, this most likely results from a corrupted plugin or theme. When loading the blog in your browser, it will continuously load until it times out, or load with a blank page. DATABASE ISSUE If you are u...